Contact and Legal Requests

Contact Hookline

Use the category that best matches your request. To avoid exposing unnecessary personal information, do not include passwords, full payment card numbers, government identification, or sensitive source material unless we specifically request it through a secure method.

2. Privacy requests

Include your Hookline account email, the right you want to exercise, and enough information to understand the request. We may need to verify your identity or authority before acting.

If you are an authorized agent, clearly identify the account holder and be prepared to provide legally sufficient evidence of authorization.

3. Billing and cancellation

Active subscribers should use the billing portal available inside Hookline to manage or cancel a subscription. A cancellation request sent by email may require identity verification and may not replace the in-product cancellation method when that method is available.

For billing errors, duplicate charges, or a purchase you do not recognize, contact support promptly and include the transaction date and the last four digits or receipt identifier if available. Never send your full card number by email.

4. Legal notices

Send a concise description of the issue, relevant account or content identifiers, the relief requested, and your contact information. Use the subject LEGAL NOTICE.

Sending a general email does not waive any requirement for formal service of process, statutory notice, or other procedure required by law.

5. Copyright and intellectual-property complaints

If you believe material hosted, stored, or processed through Hookline infringes a copyright you own or are authorized to enforce, you may submit a written notice to Hookline's designated DMCA agent.

A copyright infringement notice should include:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf.
• Identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are involved.
• Identification of the material claimed to be infringing and information reasonably sufficient for Hookline to locate it.
• Your name and contact information, including an address, telephone number, and email address where available.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Hookline may remove or disable access to material in response to a valid DMCA notice and may take appropriate action regarding repeat infringement where applicable.

6. Security reports

Report suspected vulnerabilities privately using the subject SECURITY. Include reproduction steps, affected URL or feature, expected and observed behavior, and the minimum proof needed to demonstrate the issue.

Do not access data that is not yours, disrupt service, perform destructive testing, use social engineering, extort Hookline, or publicly disclose an unpatched vulnerability. Security research is not authorized unless Hookline expressly provides written authorization.

7. Abuse, impersonation, and minor-safety reports

Report unauthorized likeness use, impersonation, deceptive endorsements, harassment, child-safety concerns, or other serious abuse using the subject SAFETY or MINOR SAFETY. Include the relevant content or account identifier and a clear explanation of the issue.

For immediate danger or emergencies, contact appropriate local emergency services or law enforcement rather than relying on Hookline support.

8. Service of process and business identity

Email to the general support address is not consent to formal service of process unless Hookline expressly agrees in writing or applicable law provides otherwise.

Hookline is operated by WHIPLASH LLC, a Texas limited liability company. Legal correspondence may be mailed to WHIPLASH LLC, 5900 Balcones Dr, Ste 100, Austin, TX 78731-4298, United States.